MULTIFAMILY
RentCafe Leasing
Nurture applicants, prospects & residents
Support every step of the renter journey with a connected leasing suite that makes life easier for prospects, applicants, renters and site teams. CRM, a virtual AI agent, fraud prevention and more are all a part of this connected suite.

Leading multifamily companies leverage RentCafe Leasing

Manage prospects, applicants and residents
CRM IQ supports the full leasing and resident lifecycle with a customer-centric CRM. One dashboard provides visibility into customer and property insights, making conversions and renewals easier than ever.

Track prospects, applicants and residents
Convert leads faster and drive renewals with a customer-centric CRM that supports every stage of the customer journey. Automate lead nurturing, follow-ups and reminders, while managing move-ins, maintenance and renewals for residents — all in one dashboard.

Streamline your team's workdays
Keep your team on track with an intuitive dashboard that highlights the next actionable step for prospects, applicants and residents. View new leads, ongoing conversations and to-dos in one place. Automated alerts ensure appointments and follow-ups are never missed.

Answer every question, every time
Combine AI and your real-time property data to deliver accurate responses every time.

Communicate with prospects and residents any time
Engage prospects and residents instantly across email, text, chat and calls while automating essential tasks like tour scheduling and 24/7 maintenance support. Effortlessly share pricing, floor plans and policies, streamlining communication and enhancing service with ease.

Combine best-in-class AI with your portfolio data
Exceed customer expectations with AI and natural language processing that adapts to any communication style. Chat IQ understands misspellings, non-standard grammar and even switches calls to texts for faster responses. Train it to match your brand tone and let it handle the rest.

Simplify applicant screening and reduce fraud
ScreeningWorks Pro eliminates guesswork with a trusted resident screening solution. Instantly verify identities and incomes with a user-friendly, integrated experience that benefits your team and renters.

Ensure applicants are who they say they are
Confirm an applicant’s identity and validate income with advanced renter ID verification technology. Utilize biometrics and real-time data to validate identity and incomes efficiently, ensuring fast and confident decision-making.

Reduce losses from collections, evictions and legal actions
Access credit reports, detect Social Security and CPN fraud, review rental payment histories and examine eviction and court records to protect your bottom line.

Route inquiries to the right person
Contact IQ simplifies communications with skill-based call routing and real-time insights. Ensure every call and message is directed to the right person and provide exceptional customer service

Route calls to the right agent
Ensure customers reach the right person every time. Skill-based routing automatically directs inquiries to the best available agent, improving resolution time and customer satisfaction.

Manage and optimize interactions
Track call volume, answer rates and performance in real time. Access detailed metrics directly from CRM IQ to make data-driven decisions and optimize your operations.
Products

Manage prospects, applicants & residents
CRM IQ supports the full leasing and resident lifecycle with a customer-centric CRM. One dashboard provides visibility into customer and property insights, making conversions and renewals easier than ever.

Answer every renter question, every time
Chat IQ provides immediate assistance with an AI agent that handles chats, texts, emails and voice interactions. Combine AI and your real-time property data to deliver accurate responses every time.

Streamline screening & fraud detection
ScreeningWorks Pro eliminates guesswork. Instantly verify identities and incomes with a user-friendly, integrated experience that benefits your team and renters.

Route inquiries to the right person
Contact IQ simplifies communications with skill-based call routing and real-time insights. Ensure every call and message is directed to the right person and provide exceptional customer service
Testimonials
Reduce manual work
Chat IQ does all the upfront work of qualifying prospects, then passes on the best leads to us. Our leasing teams love it!
Everything you need in one place
Our teams like being able to see everything on one, user-friendly dashboard. With CRM IQ, they have everything they need at their fingertips in one place.
Satisfied residents
Overall, residents are happier, and they can see the impact of this new technology.
Resources
Related products
RentCafe Concierge IQ
Enable amenity reservations, deliveries, guest authorizations and more.
RentCafe Connect
Answer calls, control spend and track results with a 24/7 call center.
RentCafe Home IQ
Improve experiences for prospects, residents and staff with a built-in smart home solution.
FAQ
Modern apartment leasing software like RentCafe streamlines the entire leasing lifecycle—from initial inquiry to signed lease—by automating follow-ups, providing 24/7 AI leasing assistance, and offering self-scheduling for tours. These tools reduce delays and ensure prospective residents stay engaged throughout the process.
A virtual leasing agent provides instant, accurate responses to prospect inquiries via chatbot, live chat, or text, reducing workload for onsite staff. RentCafe’s AI leasing assistant can schedule tours, answer common questions, and guide users through the leasing process—all while collecting valuable prospect data.
Yes. RentCafe includes built-in marketing automation tools that support SEO-friendly listings, branded websites, and analytics dashboards to track marketing performance. These features help property managers improve visibility and maximize ROI on digital campaigns.
Online lease signing eliminates the need for paper, speeds up the leasing process, and ensures compliance with digital record-keeping requirements. It also provides prospective residents the convenience to review and sign documents from any device, reducing friction and boosting move-in conversions.
Digital ID verification protects your community by authenticating the identity of applicants before a lease is signed. RentCafe’s leasing platform offers secure ID capture and fraud prevention tools that streamline compliance and reduce risk during applicant screening.
RentCafe provides real-time analytics on leasing performance, marketing attribution, lead sources, and user behavior. These insights empower property management teams to make data-driven decisions, refine leasing strategies, and allocate resources more effectively.
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