RentCafe Connect

Never miss a lead

Connect answers calls, controls spend and tracks results. Increase occupancy and resident satisfaction with a flexible call center that fits your budget.

Two smart phones stacked onto one another. One showing the RentCafe Connect logo, the other making an outbound phone call.

Features

A prospect using a smart phone to dial to an apartment call center

Communicate with prospects and residents

Catch every leasing opportunity and deliver personalized service to residents. Provide expert phone assistance to drive more leases and assist residents with service requests.

A communication dashboard being shown on an apartment CRM solution

Maximize conversions

Answer the calls that are most likely to convert. Prioritize your leads using powerful analytics to determine your most valuable lead sources and increase your return on investment.

 

An apartment call center agent taking a call on a headset

Extend your leasing team

Drive results with skilled agents trained to represent your properties. Agents receive industry-specific education, property-level training and ongoing performance incentives.

A leasing agent looking at communication analytics on an apartment CRM solution on a laptop

Enjoy complete integration

Deliver exceptional service with real-time pricing and availability through Voyager and RentCafe. Agents can log maintenance requests, payments and notes directly in Voyager for a smoother experience.

Property managers never miss a call with RentCafe Connect

FAQ

What benefits do multifamily properties gain from using a residential call center like RentCafe Connect?

Multifamily properties benefit from RentCafe Connect’s residential call center services by ensuring no calls go unanswered and instead get prompt responses to inquiries, efficient handling of leasing processes, and round-the-clock support for residents. This leads to improved resident retention and a smoother property management experience.

How does RentCafe Connect support property managers with customer service for apartments?

RentCafe Connect supports property managers by providing exceptional customer service for apartments, handling inquiries, and resolving issues quickly. This allows property managers to focus on other aspects of property management while ensuring residents receive top-notch service.

What role does a call center play in property management?

A lead capture call center plays a crucial role in property management by efficiently handling resident and prospect calls. RentCafe Connect ensures that no potential resident inquiry goes unanswered, increasing the chances of converting leads into leases.

How can a call center for leasing offices streamline the leasing process?

Every inbound leasing call is a potential lease so not answering calls is wasting marketing dollars. A call center for leasing offices, such as RentCafe Connect, streamlines the leasing process by managing inquiries, scheduling appointments, and providing information to prospective residents. This organized approach helps leasing offices operate more efficiently and effectively.

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